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Table 2 Expected features and benefits of the care coordination intervention (CCI) based on preliminary qualitative work

From: Mobile technology intervention to improve care coordination between HIV and substance use treatment providers: development, training, and evaluation protocol

Training procedures
Interagency communication protocol Include a manual for the mobile app and outline communication procedures and language
Didactic Session 1 (conduct separately at each clinic) Provide study details, solicit buy-in and commitment to change, cross-training in HIV/SU issues
Didactic Session 2 (conduct concurrently at neutral location) Train in CCI and study procedures, introduce participants from each clinic
Didactic Session 3 (conduct separately at each clinic) Hands-on practice with the mobile application using fake patient data, pass a CCI competency test
Science to Service Laboratory (ATTC) Appoint Internal Implementation Champions within each clinic; external leadership coach
Mobile application features
Enable rapid communication Patient linkage to dual care Care coordination Work flow Dual care resources
Portable platform Identification of patients in need Identification of care team Direct referrals from providers Patient educational resources
Secure messaging center Easy referral system Easily develop dual care plans Manage transitions to dual care Provider educational resources
Notification of message receipt Track patient’s service usage/appointment attendance Communicate with care team via SMS procedures Decrease time spent on coordinating care Available community resources and admission criteria
Remote access to system Link to HIV/PrEP/SU services Track and manage dual care Decision trees for referrals Identify provider availability